Solvei8
Bangladesh
Full Time
Customer Success Lead
As Customer Success Lead you are responsible for developing customer relationships that promote conversions, expansions, retention and loyalty (post-implementation). You will work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction.
Job Responsibilities
- Be the trusted advisor and advocate (Voice of Customer) for our SAAS Customers
- Engage customers actively with regular visits and communications ensuring they derive maximum value from their investment in SAAS while identifying new usage opportunities
- Up Sell the Solvei8 MES Stack, increasing account penetration and Monthly Recurring Revenue. Understand pain points, business challenges and how Solvei8 can add more value ( Using SPIN Technique)
- Collaborate with internal teams and relevant parties to ensure adoption and successful subscription renewal
- Determine customer goals and collaborate on customized plans while driving customer accountability
- Monitor customer health scores and build associated risk mitigation plans
- Drive customer loyalty and NPS towards Customer Satisfaction
- Resolve customer inquiries in a timely manner by aligning customers with the right scope & resources
- Provide regular feedback to management (SAAS product teams) on how Solvei8 products can provide more value to customers
Job Requirements
- Passionate about customer success and experience
- Strong Client Facing/Account Management Skills (Data driven)
- Can build and nurture relationships with multiple stakeholders at your customers to solidify our partnership and customer commitment
- Out of the box thinking & solve problems with curiosity and creativity
- Embrace challenges and change
- Contribute to a positive team environment
- Knowledgeable and able to use integrated help desk and knowledge base tools to solve customer problems (Jira, HubSpot etc)
- Basic Project management skills
- Strong presentation skills Hands-on experience with G Suite
Qualifications
- 2 to 3 years of End-to-End Supply Chain experience in the garment/apparel industry
- Prior experience in B2B SAAS or a fast paced, dynamic Tech environment as a Customer Success or Key Account Lead managing multiple mid-sized to enterprise level clients
- Bachelor’s degree preferred
- Strong aptitude for learning, problem-solving and collaboration
- Fully conversant in English
What do we offer?
If you are passionate about providing excellent customer service and enjoy working in a fast-paced environment, we encourage you to apply for this exciting opportunity.
Apply today
Send us your application, and we will get back to you as soon as possible.
Great Team Culture
Competitive salary
Well funded Startup
