Indore (On-site)
Full Time

Order Fulfilment Associate

Rivafy offers comprehensive services in the areas of fulfilment, cross-border shipping, returns management and drop-shipping in Europe and North America. We understand that efficient logistics is the key to your success and offer flexible solutions to fulfil your requirements.

Job Responsibilities

  • Master order processing and fulfilment across various B2B and B2C sales channels in Switzerland and Germany, ensuring smooth and efficient operations.
  • Collaborate closely with the warehouse and sourcing teams to ensure accurate order updates and timely product shipments to customers.
  • Provide prompt and transparent communication to buyers regarding order status, including proactive updates in case of any delays or unforeseen circumstances.
  • Handle order cancellations and returns efficiently, following company policies and procedures to maintain customer satisfaction.
  • Maintain accurate records and documentation related to orders, ensuring data integrity throughout the fulfilment process.

Job Requirements

  • Bachelor's degree in Business Administration, or a related field (or equivalent experience).
  • Required 1-2 years of experiences.
  • Ability to work independently and manage multiple tasks effectively in a fast-paced environment.
  • Excellent communication and interpersonal skills, with the ability to handle multiple inquiries and concerns simultaneously.
  • Meticulous attention to detail and a commitment to accuracy in order processing.
  • Problem-solving skills and the ability to identify and resolve issues efficiently.
  • Proficient in Microsoft Office Suite (Excel, Word, PowerPoint).
  • Fluency in English language is a must, with strong written and verbal communication skills. (Optional: Fluency in German is a plus).
  • Optional: Proficiency in order management systems and understanding of e-commerce order fulfilment process is a plus.

What do we offer?

We offer a competitive salary and benefits package, as well as opportunities for career growth and development. If you are passionate about your career growth and development opportunities and want to work in a dynamic and fast-paced environment, we encourage you to apply for this exciting opportunity.

Apply today

Send us your application, and we will get back to you as soon as possible.

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Great Team Culture
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Competitive salary
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Well funded Startup
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