Noida & Srilanka
Full Time

Support Engineer

We are seeking a highly motivated and experienced Software Support Engineer to join our team. As a Software Support Engineer, you will be responsible for providing software implementation and support services to our customers in local and overseas countries.

Job Responsibilities

• Provide software implementation and support services to customers in local and overseas countries.

• Research and identify solutions to software and hardware issues.

• Diagnose and troubleshoot technical issues, including account setup and network configuration.

• Ask customers targeted questions to quickly understand the root cause of problems.

• Track computer system issues through to resolution, within agreed time limits.

• Talk to clients through a series of actions, via either phone, email, or chat, until they have solved a technical issue.

• Properly escalate unresolved issues to appropriate internal teams (Developer or Business Teams).

• Provide prompt and accurate feedback to customers.

• Refer to internal databases or external resources to provide accurate tech solutions.

• Ensure all issues are properly logged.

• Prioritize and manage several open issues at a time.

• Follow up with clients to ensure their IT systems are fully functional after troubleshooting.

• Prepare accurate and timely reports.

• Document technical knowledge in the form of notes and manuals.

Job Requirements

• Bachelor's degree in Computer Science or related field.

• Minimum of 1 years of experience in software support, implementation, and troubleshooting.

• Strong problem-solving and analytical skills.

• Knowledge in database management and querying. ( MongoDB/ Druid / Elasticsearch).

• Strong written and verbal skills with the ability to communicate effectively in English.

• Excellent communication and interpersonal skills.

• Experience with software and hardware troubleshooting.

• Ability to work under pressure and meet deadlines.

• Ability to work independently and in a team environment.

• Experience with documenting technical knowledge.

• Experience in the apparel industry or manufacturing or knowledge in manufacturing process is a plus

• Knowledge of programming languages, flink, graylog, grafana and operating systems is a plus.


•  Ability to prioritize projects and handle multiple tasks efficiently in a fast-paced environment

•  Ability to take ownership and initiative of the tasks/projects assigned

•  Must be a self-learner with the ability to pick up and leverage new technologies

•  Highly motivated, collaborative team player with can do spirit

What do we offer?

If you are passionate about providing excellent customer service and enjoy working in a fast-paced environment, we encourage you to apply for this exciting opportunity.

Apply today

Send us your application, and we will get back to you as soon as possible.

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Great Team Culture
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Competitive salary
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Well funded Startup
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